Hey there! At xshoeparadiseawmup, we’re not just another online shoe store—we’re a team of passionate folks who genuinely care about your experience. Ever since our founder, Alex, started this journey from a small garage in Istanbul, one thing has stayed the same: we read every single email that comes our way. No bots, no canned responses—just real people who love shoes as much as you do.
Got a question about sizing? Need help with an order? Or maybe you just want to chat about the latest sneaker drops? Whatever it is, we’re all ears. Here’s how you can reach us:
Fun fact: Our customer service team has a running joke that they’ve become amateur podiatrists from all the foot-related questions. So don’t hesitate—ask away!
Remember that time we completely revamped our return policy? That was because of emails from customers like you. Seriously, your feedback shapes what we do. Whether it’s a complaint, a suggestion, or even just a "hey, love what you’re doing," it all goes straight to our weekly team meeting.
Prefer typing to talking? Our live chat (available during business hours) is manned by actual humans—no "please hold for the next available agent" here. Or fill out our contact form if you’re the organized type. Either way, we’ve got you covered.
P.S. If you ever visit Istanbul, stop by our office! We’ve got a wall covered in Polaroids of customers wearing their favorite xshoeparadiseawmup finds from around the world. Who knows? Your photo might be next.
